In spite of the acknowledged importance of long-term relationships, there remains a lack of studies on troubled relationships. In such situations, recovery efforts are needed to continue the important relationships. Using interview data on 28 relationships a process model of business relationship recovery is developed that includes the start of the process, the actions during
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Teamwork has gained increasing importance in organizations for both decision-making and production. Strategic processes within and between organizations – such as M&A’s, joint ventures and other internal organizational restructurings – result in the formation of newly composed teams. In these heterogeneous teams, (at least) two subgroups arise. Team members are confronted with a social dilemma:
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Focuses on understanding the impact of the relationship between social partners (management and labor) in their negotiation behavior as well as in the quality of their agreements. The term industrial relations, describes the quality of the relationship between social partners (Johnson & Johnson, 1989; Walton & McKersie, 1965). This sub-project addresses why and how industrial
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In this sub-project, we explore how conflict develops in inter-business interactions and in particular, when it turns into disputes, how the decision-making and the legal functions of the firm interact (Borbély, 2011). This serves to understand why, in most countries, negotiated dispute resolution (esp. mediation) is not used more often to deal with disputes (Mnookin,
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In this sub-project we attempt to understand the role of emotional intelligence (EI) in negotiation. According to scholars, in today’s dimension of work, EI is recognized as an important ingredient and as a leadership quality (Chopra and Kanji, 2010; Goleman, Boyatzis, and McKee, 2004). Research has shown that some of emotional intelligence competences are more
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